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4 ways to Improve Your Patient Experience in the Waiting Room

Ever wonder why you call your clients “patients”? Turns out, the etymology of the word stems from a Latin word that means “enduring, or suffering, without complaint”. And this quiet suffering is exactly what most patients experience during their doctors’ visits. Well, sometimes they complain.

Having seen the waiting room wait from both sides of the check-in window, it is no surprise that 97% of patients are frustrated by wait times. Whether they vocalize their annoyance or not, patients begin to get impatient when their appointment time passes, or they are seen by the technician for basic history and then told to wait in the waiting room again. Health care visits simply should not induce frustration, and should not match the Latin word for suffering. So here are four ways you can improve client satisfaction by reducing and easing their wait time:

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Written by

Chris Cabell is the co-founder and CTO of AppwoRx. Recognized as an innovator in the field of mHealth and pHealth (Participatory Health), Chris speaks regularly at Health and Technology events throughout the US. Chris is passionate about global mHealth initiatives because he sees the potential to create technology that is disruptive to the industry and deeply impactful to those it helps.