4 ways to Improve Your Patient Experience in the Waiting Room
Ever wonder why you call your clients “patients”? Turns out, the etymology of the word stems from a Latin word that means “enduring, or suffering, without complaint”. And this quiet suffering is exactly what most patients experience during their doctors’ visits. Well, sometimes they complain.
Having seen the waiting room wait from both sides of the check-in window, it is no surprise that 97% of patients are frustrated by wait times. Whether they vocalize their annoyance or not, patients begin to get impatient when their appointment time passes, or they are seen by the technician for basic history and then told to wait in the waiting room again. Health care visits simply should not induce frustration, and should not match the Latin word for suffering. So here are four ways you can improve client satisfaction by reducing and easing their wait time:
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